Backups & Restores
Every site on CCMS Hosting is backed up automatically every day. Here is what is covered, how long backups are kept, and how to get something restored.
Daily Automated Backups
Backups run automatically as part of every managed hosting plan. You do not need to schedule or trigger anything:
- Backups run once per day, typically during low-traffic overnight hours
- Backups are stored separately from your live server
- Backup jobs are monitored, and failures are investigated by our team
Daily backups are a safety net for mistakes, bad updates, and security incidents, not a substitute for testing changes before you make them.
What Is Covered
A standard backup captures everything needed to bring your site back:
- Website files: themes, plugins, uploads, and application code
- Databases: WordPress, WooCommerce, Moodle, or custom application data
- Email: mailboxes hosted on your CCMS Hosting account
- Configuration: domain, SSL, and server settings for your environment
Data stored in third-party services (external payment processors, external email providers, CDN-only assets) is not part of the hosting backup and should be backed up at its source.
Retention
We keep a rolling window of recent backups so you can restore from more than just yesterday:
- Multiple daily restore points are retained on a rolling basis
- Retention depends on your plan and the size of your site
- Longer retention or off-schedule snapshots can be arranged on request
If you are about to make a major change (a big plugin update, a redesign, a data import), email support@ccmshightech.com beforehand and we can take a fresh snapshot first.
Requesting a Restore
Restores are handled by our team so they are done safely and verified afterward. To request one:
- Email support@ccmshightech.com or call (954) 693-6422
- Tell us the domain, what went wrong, and roughly when it happened
- Tell us whether you need a full restore or only specific items (one database table, one folder, one mailbox)
Partial restores are often better than full ones, because a full restore rolls back everything, including orders, posts, or enrollments created after the restore point. We will help you choose the right approach.
Good Habits Alongside Backups
A few practices make recoveries faster and less stressful:
- Report problems quickly; the sooner we know, the more restore points are available
- Keep your own export of critical business data (orders, invoices, student records) on a regular schedule
- Test risky changes on a staging copy first; ask us to set one up
- Keep admin credentials secure to reduce the chance of needing an emergency restore at all