Help Center
Frequently Asked Questions
Find answers to common questions about CCMS products, services, and solutions.
General Questions
CCMS (Complete Content Management Services) is a U.S.-based technology company that builds SaaS products and provides managed hosting services. We offer purpose-built software for tutoring centers (TUTORsimple), self-storage facilities (STORAGEsimple), and hospitality venues (SERVEsimple), plus managed hosting for WordPress, WooCommerce, and Moodle. Learn more about CCMS.
CCMS is headquartered in Fort Lauderdale, Florida. Our entire team is U.S.-based, providing direct support during Eastern time business hours (9am-5pm ET) with availability for urgent issues outside regular hours. Visit our Fort Lauderdale page.
The best way to get started is to contact us for a consultation. We'll discuss your needs, recommend appropriate solutions, and provide a custom quote. There's no obligation and consultations are free. You can also explore our How It Works page to understand our process.
CCMS serves a variety of industries including education and tutoring centers, self-storage facilities, hospitality and event venues, e-commerce retailers, healthcare providers, and professional services firms. Our solutions are flexible enough to support most small to mid-sized businesses that need reliable software and hosting.
Managed Hosting
CCMS provides managed hosting for WordPress, WooCommerce, Moodle, and custom PHP applications. We specialize in application-aware hosting where we understand the software stack and can provide real support, not just server uptime. Learn more about managed hosting.
Managed hosting includes proactive server management, security updates, performance optimization, and application-level support. Unlike shared hosting where you manage everything yourself, we handle the technical infrastructure so you can focus on your business. We also provide direct access to real people when you need help.
Yes, CCMS handles full migrations from other hosting providers. We migrate your files, databases, and configurations, then test everything before switching DNS. Most migrations are completed with minimal downtime, often during off-peak hours.
CCMS targets 99.9% uptime for all managed hosting clients. Our infrastructure runs on Google Cloud Platform with redundancy and automatic failover. We monitor all hosted sites 24/7 and respond proactively to any issues.
Managed hosting includes WordPress/Moodle core updates, plugin updates, security patches, daily backups, uptime monitoring, SSL certificate management, and performance optimization. We also handle emergency response for any issues that arise.
TUTORsimple
TUTORsimple is a comprehensive SaaS platform built specifically for tutoring centers and private educators. It centralizes scheduling, billing, payroll workflows, and student progress tracking so operators can reduce administrative overhead and focus on educational outcomes. Learn more about TUTORsimple.
TUTORsimple supports flexible split billing with up to 3 payers per student. This handles common scenarios like divorced parents sharing costs, scholarship funds covering partial tuition, or corporate sponsors paying for employee education. Each payer receives their own invoice automatically.
Yes. TUTORsimple includes built-in student assessments and progress tracking tools. Tutors can record session notes, track skill development, and share progress reports with parents through the integrated parent portal.
Absolutely. TUTORsimple is designed to support both single-location tutoring businesses and multi-location operations. The platform centralizes scheduling, billing, and reporting across all locations while allowing location-specific management.
STORAGEsimple
STORAGEsimple is self-storage management software with an AI-powered assistant, QuickBooks integration, tenant portal, PTI gate integration, and automated billing. It's designed for independent storage facility operators who need comprehensive management without enterprise complexity. Learn more about STORAGEsimple.
Yes, STORAGEsimple integrates directly with PTI Security gate systems. When a tenant becomes delinquent, gate access is automatically revoked. When they pay, access is restored immediately. This automation improves collections significantly. Learn about PTI integration.
Yes. STORAGEsimple includes an online rental portal that allows prospective tenants to view availability, select a unit, complete the rental agreement with e-signature, and make payment — all without visiting the facility. This enables 24/7 contactless rentals.
The AI assistant in STORAGEsimple helps answer common tenant questions, process payments, and handle routine inquiries without requiring staff availability. It can respond to questions about facility hours, unit availability, and payment status.
Email & Deliverability
DMARC (Domain-based Message Authentication, Reporting & Conformance) is an email authentication protocol that protects your domain from spoofing and improves deliverability. Starting in 2024, Google and Yahoo require DMARC for bulk email senders. Without it, your emails may land in spam. Learn more about DMARC.
DMARCsimple provides human-readable DMARC reports, identifies who is sending email as your domain, tracks SPF and DKIM alignment, and guides you through policy progression from monitoring to enforcement. Learn more about DMARCsimple.
Common causes include missing or misconfigured SPF/DKIM/DMARC records, poor sender reputation from spam complaints, shared IP addresses with bad actors, high bounce rates, and sending to purchased lists. CCMS can help diagnose and fix these issues.
Basic authentication setup (SPF, DKIM, DMARC) can be configured in days. However, reaching full DMARC enforcement typically takes 4-8 weeks to gather sufficient data and progressively tighten policies. Reputation recovery depends on the severity of the issue.
WooCommerce
CCMS provides WooCommerce hosting, development, optimization, and ongoing support. This includes checkout optimization, payment gateway integration, subscription/recurring billing setup, performance tuning, and plugin management. Learn more about WooCommerce services.
Yes. CCMS has extensive experience with WooCommerce Subscriptions and recurring billing workflows. We handle setup, payment gateway configuration, failed payment recovery, and customer portal integration for subscription-based businesses.
We optimize checkout through page speed improvements, simplified checkout flows, express payment options (Apple Pay, Google Pay), guest checkout enablement, and mobile optimization. These changes typically improve conversion rates by 20-40%. Read our checkout optimization guide.
Moodle & LMS
Moodle is an open-source learning management system (LMS) used by educational institutions and businesses worldwide. Schools, universities, corporate training programs, and continuing education providers use Moodle to deliver online courses and track learner progress. Learn more about Moodle.
Yes. CCMS handles Moodle migrations from other hosts. We migrate your courses, user data, and configurations, then optimize the new environment for performance. Our hosting is specifically tuned for Moodle's requirements.
Yes. Moodle natively supports SCORM packages, and CCMS can configure xAPI (Tin Can) support for advanced learning analytics. We help organizations integrate third-party e-learning content with their Moodle installation.
CCMS manages Moodle upgrades as part of managed hosting. We test upgrades in a staging environment first, verify plugin compatibility, perform the upgrade during low-traffic periods, and have rollback procedures ready if needed.
Didn't find your answer?
Contact us directly. We're happy to answer any questions about our products and services.